Digital products — all sales are final
Once your access link has been sent, the product has been delivered in full and cannot be returned, so we do not offer refunds or exchanges for:
- a change of mind;
- buying the wrong product, or buying the same product twice by choice;
- not having used the files, or not getting the result you hoped for;
- not having downloaded the files yet.
Cancelling an order
An order can be cancelled only before payment is completed — simply close the checkout window and nothing is charged. Once payment is captured, the product is delivered automatically and the order cannot be cancelled.
When we will refund you
We will refund you in full in these cases:
- You were charged more than once for the same order. We refund the duplicate charge.
- Money left your account but no order was created, or the payment failed and the amount was still debited. Razorpay usually reverses these automatically within 5–7 working days; contact us if it has not.
- You never received access and we cannot fix it. If your link never arrived or never worked, contact us first — we can almost always re-send it immediately. If we cannot give you working access, you get your money back.
We may also refund an order at our discretion in circumstances not listed above. Ask us — if something has genuinely gone wrong, we would rather hear about it.
How to ask
Email support@navkalp.co.in within 7 days of your purchase with your order number and a description of the problem. We respond within 24–48 business hours.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay. Once we approve it, Razorpay and your bank typically take 5–7 working days to credit the amount.
Access after a refund
If we refund you, your licence to use the product ends and you must stop using and delete the files. This applies where you had already downloaded them — in most of the refund cases above there is nothing to delete, because access never worked.
Before you ask for a refund
If the problem is simply that your email has not arrived, the Shipping & Delivery Policy lists the three things that fix it almost every time — and all three are faster than a refund.